Questions and answers.

Send us a photo within 48 hours of delivery and we'll send a new print that week, free. You don't need to send the damaged one back. Damage is rare because we ship flat, but if it happens, it's on us.

You can return unframed prints within 14 days if they're undamaged and in the original packaging. We refund the full price minus return postage. Framed prints are made to order, so we can't take them back. You can preview each frame on the Process page first.

Very close, but not exactly, because every screen shows colour a little differently. We check each print by eye under a daylight lamp. If yours looks clearly different from the photo, tell us and we'll replace it.

No, never. Rolled prints curl and are hard to frame. Everything up to A2 ships flat in a stiff envelope, and bigger prints come in a box. Hold the print by its 6 mm white border and it's ready to frame.

Not yet. We plan to ship to a few other countries later, with the price shown at checkout. For now we only ship within the UK.

Yes, you can collect for free in Clerkenwell, Tuesday to Saturday. The address is at the bottom of this page. Send us a message first so your print is ready.

If you have a framer you like, order the print unframed and take it to them. If you'd like it ready to hang, we offer three solid wood frames (thin black, oak and white) with anti-glare glass. You can try them on the Process page.

Three sizes: A3, A2 and A1. Each has a 6 mm white border. Every print lists its sizes and prices, and nothing gets cropped to fit.

Yes. For six prints or more, we can set up a trade account with lower prices and 30-day payment terms. We can also hold edition numbers for a project. Send us a note below with some details.

Sometimes. Custom sizes depend on the artwork, and we take on a few commissions each year. Tell us about your space and your idea in the note below, and we'll let you know if we can help.